CANCELLATION AND REFUND POLICY

Thank you for choosing AccioESOPs!

​​​​​​​Our goal is to ensure that you (“you" or “your”) have a clear understanding of the cancellation and refund terms established by Incredible Access Web Services Private Limited ("Company," "we," "our," or "us") when accessing and using our Website, https://accioesops.com/ (“Website” or “AccioESOPs”) and availing of our Services. This Cancellation and Refund Policy ("Policy") is designed to provide transparency regarding cancellations and refunds while protecting the time and resources invested in delivering our Services. At AccioESOPs, we are committed to providing high-quality assistance tailored to your unique requirements. This Policy outlines the terms governing cancellations and refunds for both our Starter Package and bespoke services.

Please note that this Policy applies exclusively to the Services offered on our Platform and should be read in conjunction with the terms and conditions outlined in the Terms of Use governing our Website.

This Policy answers your common questions about cancellations and refunds to help you make informed decisions.

1. Are there any cancellations allowed
   • ​​​​​​​Once the advance payment is made, cancellations are generally not permitted. This Policy ensures that we can allocate resources and initiate the work promptly. By proceeding with the payment, you acknowledge and accept that we will begin allocating resources, preparing deliverables, and/or initiating work based on the Services requested.
2. What happens if I cancel after making the advance payment?
   • ​​​​​​​If you cancel after making the advance payment, no refunds will be issued. This is because the advance payment secures the commencement of work, and we begin allocating resources and initiating deliverables promptly after receiving it.
3. Can I modify my service request after the advance payment?
   • ​​​​​​​Modifications to service requests are permitted at our discretion. Depending on the nature and scope of the modification, additional service charges or timeline adjustments may apply. We will communicate these details to you and require your written confirmation before proceeding with any changes.
4. Will I receive a refund if I decide to cancel after the project has started?​​​​​​​
   • ​​​​​​​No. Once the project has commenced, the advance payment becomes non-refundable, as significant effort and resources are already committed to fulfilling your requirements.
5. Will I be entitled to a refund if the project is only partially completed?
   • ​​​​​​​Refunds are not available for partially completed projects. Your advance payment covers the planning, preparation, and work undertaken regardless of whether the project is completed in full or in part.
6. Can I cancel my project and request a refund if I am dissatisfied with the Services?
   • ​​​​​​​We are committed to delivering high-quality services tailored to your requirements. While refunds are not provided in such cases, we encourage you to share your concerns with us. We will work collaboratively to address any issues and ensure your satisfaction to the best of our ability.
7. What should I do if I want to cancel my project?
   • If you wish to cancel your project, please notify us promptly at [email protected]. While refunds are not provided, we value open communication and will work with you to address any concerns.
8. Are there any exceptions to the cancellation and refund policy?
   • Exceptions are rare and made solely at the Company’s discretion. If an exception is granted, it will be confirmed in writing. Any agreed refund will be processed to the original payment source within a reasonable timeframe.
9. How long does it take to process an agreed-upon exception?
   • If an exception to the cancellation or refund policy is approved, refunds will be processed within a reasonable timeframe to the original payment source. The exact timeline will be communicated at the time of approval.
10. Can I transfer my advance payment to another project or service?
    • Advance payments are non-transferable. However, in exceptional cases, we may consider reallocation of funds at our sole discretion. Such cases will be handled individually, and any decision will be communicated in writing.
11. What happens if AccioESOPs cancels the project?
    • In the unlikely event that AccioESOPs cancels the project due to unforeseen circumstances or any reason beyond our control, we will notify you promptly. Refunds for the advance payment, if applicable, will be considered based on the portion of work completed. Any refund, if granted, will be processed to the original payment source within a reasonable timeframe as disclosed at the time of cancellation.